FAQs

Early check-in and late check-out are subject to availability, but we’re happy to offer them when we can! Please reach out closer to your check-in date to inquire, and a member of our team will get back to you in a timely manner!

We love furry friends! However, for the comfort of all our guests, pets are generally not permitted on our properties. Service animals trained to perform tasks under the ADA are always welcome.

Due to liability concerns and out of respect for our neighbors, we are unable to accommodate more than the maximum number of guests listed for the property.

If your celebration stays within the guest limit, we’d be happy to help coordinate the details—just reach out!

We’re happy to share that our homes are fully stocked with everything you need for a comfortable stay!

You'll find essentials like toilet paper, bath and pool towels, coffee and filters, basic baking staples (like salt and pepper), trash bags, shampoo and conditioner, and laundry detergent—all ready for you to enjoy a hassle-free getaway. Welcome home!

Guests must be 25 or older to book.

While this is our standard policy, we’ve made limited, discreet exceptions in the past—feel free to reach out if you have questions!

• 100% refund within 48 hours of booking, provided the reservation is made at least 7 days before check-in

• 100% refund if canceled 60 days or more before check-in

• 50% refund if canceled at least 30 days before check-in

While we always aim to be reasonable if truly unexpected circumstances arise, we do rely on these policies as a local small business—particularly since reservations canceled within 30 days can be difficult to rebook.

Check-in for all properties begins at 4 PM.

Check-out times vary by location: – Valhalla Hills and Loch Llyn: Check-out is at 10 AM – All other properties: Check-out is at 11 AM

You’ll receive detailed check-in instructions sent to your inbox about 7 days before your arrival, and your unique electronic door code will be sent approximately 6 hours before check-in.

We don’t offer individual discounts, as our rates already reflect seasonal demand and availability.

However, if you’d like exclusive early access to next year’s calendar and occasional special offers, we invite you to join our email list below!